Online Start Terms

1. What you're buying

The set-up of the plan you chose: we set up your AI assistant and its first job on your real work, with your wording and your rules. We aim to have it live within 14 days of the kickoff call.

2. Price and payment

The set-up fee is AED 7,500 for Assistant or AED 25,000 for AI Employee (plus VAT where it applies), paid online. Card payments are processed by Stripe; we never see or store your card details.

3. Your plan and monthly fee

At kickoff we agree your first task, one goal to measure and your approval rules: what the assistant must ask you before doing. Before go-live we send you an Order Form under our Master Services Agreement, setting out your monthly fee, minimum term (3 months on Assistant, 6 months on AI Employee) and first jobs. The monthly fee starts when the assistant goes live.

4. Cancelling

You can cancel for a full refund at any time before the kickoff call. After kickoff the set-up fee isn't refundable, because the work has started; if you decide not to go ahead, we stop and anything we've built stays in your accounts. If we can't hold your kickoff within 14 days of your payment, or we cancel, we refund you in full.

5. What we need from you

• About 4 to 5 hours of your time over the first two weeks: kickoff, a few examples, testing and a review.
• Accounts the assistant needs, opened in your company's name (for example an email address, a WhatsApp Business number, an AI provider account). We help you set them up; you keep them.
• Usage costs charged by those providers, paid directly by you, within spending limits we set with you.
• Accurate information, and the right to share any data you give the assistant.

6. How the assistant behaves

It follows your approval rules and asks before anything important. It never makes payments, signs anything or submits applications on government portals. AI can make mistakes: you remain responsible for checking anything important before you rely on it or send it on, and its output isn't legal, financial or medical advice.

7. Your data

You own your data and everything the assistant produces for you. We handle it under our Privacy Policy and the data terms in our Master Services Agreement. We don't use your data to train AI models, and we choose AI providers that don't either.

8. Liability

We do the work with reasonable skill and care. Before your Order Form is signed, our total liability is limited to the set-up fee you paid. Neither side is liable for indirect losses such as lost profit. Nothing here limits liability that the law doesn't allow to be limited.

9. General

These terms, the kickoff email and our Privacy Policy apply until your Order Form is signed; after that, the Order Form and Master Services Agreement apply. They're governed by [the laws of the Emirate of Abu Dhabi and the federal laws of the UAE], and disputes go to [the courts of Abu Dhabi]. If we change these terms, the version you accepted at checkout still applies to you.